The Travellers Beach Hotel Mombasa has been voted the best Hotel and Spa in the World Luxury Hotel and Spar Awards 2021.
The hotel beat over 20,000 other hotels to emerge the best in Africa after garnering majority of the votes to top the continent.
Addressing the media Wednesday afternoon, the Hotel general manager Hillary Siele said that the awards was a testament of the commitment they put to stay afloat amidst the pandemic that highly affected the Tourism industry.
Siele said that they had gone along way in terms of training and executing services to their clients, service recovery among other strategies
"We won the award well deserved through teamwork of members, Board of directors, guests and members of the public too to top the chart as an all inclusive hotel in Africa and the best spar," said Siele.
He said that this was an assurance to their clients that their services stand tall and strong and that they will never compromise on their services.
He added that it was a mileage for the region and country at large that coast is an international tourist destination.
"The challenge In front of us now is consistency to maintain the award, I know with the team around we can do it," he said.
He stated that the pandemic adversely affected them but they managed to bounce back with things picking up slowly.
He added that they were in the process of making full recovery as hotels which were hard hit had to downscale in terms of workforce in order to remain afloat.
"This is a good indicator that we are headed towards the right direction, we are rolling out our holiday packages and are fully prepared in terms of programs and cuisines to tap into the school and Easter holidays, " he said.
In terms of bookings, the hotel has recorded about 50 to 60 percent with hopes of getting fully booked during the Easter holidays remaining high.
For 'Stock' a German tourist as he is popularly known by the hotel staff who has been a regular guest for the hotel said that the award is prove that the tourism industry in Kenya continues to dazzle the international market.
"I come here twice every year with my family and I'm very happy with service and the warm reception I always receive. It is a simple principal, gift the guests what they want and they will come back," he said.
He added that Kenya had an amazing coast line with white sandy beaches adding that he is always fascinated with the wildlife.
He added that the fact that hotel workers were vaccinated against the covid-19 virus gave confidence to more international tourists to visit the region and country at large.
